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Greens247 - Privacy Policy

Last Revised: 21 May 2026

We are very pleased about your interest in our website and services. Data protection is of the highest priority for the management of Greens247.

This Privacy Policy explains how we collect, use, process, and protect your personal data. This policy applies to our websites, infrastructure services, and any related communications.

1. Data Controllers

Depending on your geographical location and billing currency, your personal data is controlled by:

  • For UK and International Customers: Greens Twenty Four Seven, LTD 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, England, United Kingdom

  • For Egyptian Customers: Greens Twenty Four Seven, LLC 5th Floor, Building 55, Street 18, Maadi El Sarayat Maadi, 11728 Cairo, Egypt

2. Scope and Roles: Controller vs. Processor

This Privacy Policy covers personal data when we act as the data controller. Personal data includes data that identifies or could be used to identify a specific person, such as your name, address, and payment details.

  • When We Act as the Controller: We act as a data controller when we process your personal data for our own use. For example, when you provide your personal data to open an account, pay for a subscription, or contact our support team, we are acting as the controller.
  • When You Act as the Controller (and We Act as the Processor): This Privacy Policy does not apply when our customers or another person processes personal data for their own benefit using our infrastructure. For example, when you host a database containing your clients' data or send emails for your own business purposes, you are acting as the “controller.” In these instances, Greens247 acts solely as the “processor” and processes that data only in accordance with your instructions, our Data Processing Addendum (DPA), or as required by law.
  • Third-Party Offerings and Upstream Providers: We resell and provision services from various upstream providers (including, but not limited to, Enom, ResellerClub, WHMCS, cPanel, CloudLinux, Softaculous, Microsoft 365, Google Workspace, SpamExperts, and SSL Certificate Authorities). This Privacy Policy does not apply to third-party applications or services offered through our platform or linked through our website. The respective upstream provider is the ultimate provider of that specific service. If you want to know how they handle user personal information, you must review the privacy notice applicable to that third-party offering (for example, Google's Privacy Statement for Google Workspace or Microsoft's Privacy Statement for Microsoft 365) before using it.

3. Global Regulatory Compliance

The processing of personal data is strictly aligned with the country-specific data protection regulations applicable to Greens247. This Privacy Policy is structured to comply with:

  • UK & Europe: The UK Data Protection Act 2018 (UK DPA), UK GDPR, and EU GDPR.
  • United States: Comprehensive state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), VCDPA (Virginia), and the 2026 privacy statutes of Indiana, Kentucky, Maryland, and Rhode Island.
  • Canada: The Personal Information Protection and Electronic Documents Act (PIPEDA).
  • Australia: The Privacy Act 1988 and the Australian Privacy Principles (APPs), including 2026 transparency amendments.
  • Egypt: Personal Data Protection Law No. 151 of 2020.

Given the similarity of these provisions, Greens247 applies the most stringent global standards to ensure certainty, transparency, and uniformity across all our personal data processing activities.

4. Types of Data We Process

We collect and process the following categories of data:

  • Account & Contact Data: Name, email address, physical address, and phone numbers.
  • Financial & Payment Data: Partial credit card data, billing history, and tax identification numbers (processed securely via PCI-DSS compliant third-party gateways like Stripe, PayPal, Fawry, and Paymob).
  • Technical & Usage Data: IP addresses, browser types, operating systems, referring URLs, timestamps, and interaction data.
  • Communication Data: Support tickets, chat logs, email correspondence, and phone call recordings (used for quality and security purposes).

5. Legal Basis and Purposes of Processing

We only process your personal data when we have a valid legal basis:

  1. Performance of a Contract: Processing necessary to provision your servers, register domains, bill you for services, and provide technical support.
  2. Legitimate Interests: Processing for network security, fraud prevention, administrative tasks, and measuring the performance of our website.
  3. Legal Obligation: Retaining financial data and access logs to comply with tax laws and mandatory data retention laws for telecommunications and hosting providers.
  4. Consent: Processing for optional marketing communications and the deployment of non-essential analytics and tracking cookies. You may withdraw this consent at any time.

6. Automated Decision-Making (ADM) Transparency

In compliance with the 2026 amendments to the Australian Privacy Act and global best practices, we disclose that Greens247 utilizes automated decision-making and algorithmic processing in the following limited capacities:

  • Automated Fraud Screening: We utilize automated risk-scoring algorithms (via our payment processors, such as Stripe) to detect and prevent fraudulent transactions. Transactions scoring above specific risk thresholds may be automatically declined.
  • Automated Provisioning: When you purchase infrastructure (e.g., Cloud Servers or VPS), our systems utilize automated scripts to instantly provision and allocate data center resources without human intervention.
  • Security Filtering: We use automated Web Application Firewalls (Cloudflare) to evaluate incoming traffic and automatically block IP addresses exhibiting malicious bot behavior.

7. Information Sharing and Disclosure

We do not sell your personal data to third parties for monetary compensation. We only share information with organizations that help us provide our services under strict contractual confidentiality (Processing Agreements):

  • Infrastructure Partners: Upstream domain registrars and SSL certificate authorities to provision your requested products.
  • Payment Processors: To securely authorize and complete your financial transactions.
  • Legal Authorities: We may disclose data if legally required by a court order, lawful warrant, or regulatory authority to prevent fraud, cybercrime, or to protect the network security of Greens247.

8. Business Transfers

In the event that Greens247 is involved in a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.

In such an event:

  • Transfer of Responsibility: The acquiring entity will inherit our role as the Data Controller and will assume all of our obligations and commitments under this Privacy Policy.
  • Notification: We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal data, as well as any choices you may have regarding your personal data.
  • Continuity: The new owner will be bound to process your personal data in accordance with the terms of this Privacy Policy and applicable data protection laws. You will retain your rights to access, rectify, and delete your data as described in Section 11.

9. International Cross-Border Data Transfers

Due to the global nature of our infrastructure, your personal information is subject to cross-border transfers.

  • Account & Billing Data: Your core customer account, support history, and billing profiles are securely stored on encrypted Amazon Web Services (AWS) servers located in the United Kingdom.
  • Provisioned Services Data: The servers, hosting environments, and infrastructure you purchase from us are deployed in the United States, Canada, the United Kingdom, or the European Union, depending entirely on the physical data center location you select during checkout.

Canadian & Australian Notice: By using our services, you acknowledge that your personal information will be transferred to, processed, and stored in the jurisdictions listed above. Please be aware that data stored in foreign jurisdictions is subject to the local laws of those countries and may be accessible to foreign law enforcement, courts, or national security authorities under lawful orders. We utilize Standard Contractual Clauses (SCCs) to ensure an adequate level of data protection during these transfers.

10. Data Retention

We store personal data only for the period necessary to achieve the purpose of the storage or as required by applicable statutory retention periods.

  • Billing and transaction data is retained for up to seven (7) years to comply with tax and accounting laws.
  • Server access and network traffic logs are retained for up to six (6) months to comply with cybercrime and telecommunications legislation. Once the retention period expires, data is routinely and securely deleted.

11. Your Global Data Subject Rights

Depending on your jurisdiction, you possess specific rights regarding your personal data:

11.1 UK, EU, Canadian, and Australian Rights

  • Access & Portability: Request a copy of the personal data we hold about you in a machine-readable format.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure ("Right to be Forgotten"): Request the deletion of your data, provided we do not have a superseding legal obligation to retain it.
  • Restriction & Objection: Request limits on how we process your data or object to processing based on legitimate interests.
  • Withdraw Consent: Opt-out of marketing communications or non-essential cookies at any time.

11.2 United States Regional Privacy Rights

Residents of California, Virginia, Colorado, Connecticut, Utah, Indiana, Kentucky, Maryland, and Rhode Island have the right to know what categories of data we collect, request deletion, and opt-out of the "Sale" or "Sharing" of their personal data.

  • Do Not Sell or Share My Personal Information: Greens247 does not sell your data for monetary compensation. However, under certain US state laws, our use of third-party analytics (e.g., Google Analytics) may be considered "Sharing" for targeted advertising. You can opt out of this sharing at any time by rejecting Analytical Cookies in our Cookie Settings, or by broadcasting a Global Privacy Control (GPC) signal from your browser, which our systems are configured to respect.

To exercise any of these rights, please open a support ticket within your Greens247 Account or email us at [email protected].

12. Security Measures

We utilize SSL/TLS encryption (https) for all data transmissions. We enforce strict physical and electronic access controls to our databases, utilizing modern firewall configurations, zero-trust network policies, and regular security audits to protect against unauthorized access, alteration, or destruction of your personal data.

13. Complaints to Supervisory Authorities

Without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with your relevant regulatory authority if you believe our processing of your data violates applicable law. Depending on your jurisdiction, this includes:

  • United Kingdom: The Information Commissioner’s Office (ICO).
  • European Union: Your local Member State Data Protection Authority (DPA).
  • United States (California): The California Privacy Protection Agency (CPPA) or your state's Attorney General.
  • Canada: The Office of the Privacy Commissioner of Canada (OPC).
  • Australia: The Office of the Australian Information Commissioner (OAIC).
  • Egypt: The Personal Data Protection Centre.
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